Terms of Service

1. Reservations & Bookings

To guarantee your preferred appointment time, certified therapist, and private suite, advance reservation of at least 24 hours is strongly recommended. Reservations can be placed online at praanspa.com/booking, by telephone, or via concierge chat.

• Appointments are confirmed upon receipt of your confirmation email or message.
• For group bookings of 3 guests or more, please notify our team in advance.

2. Arrival & Punctuality

Please arrive at least 15 minutes prior to your scheduled appointment. This allows time to check in, enjoy a complimentary welcome herbal drink, and complete a brief health consultation form.

• Late Arrivals: If you arrive late, your treatment may be shortened to avoid delaying subsequent guests, with full treatment fee applicable.
• Arrivals more than 15 minutes past scheduled time without notice may result in appointment cancellation.

3. Cancellation & Rescheduling Policy

We appreciate that flight and travel itineraries can change unexpectedly:

• Please notify us at least 5 hours in advance if you need to cancel or modify your appointment.
• Rescheduling is subject to suite and therapist availability on your requested date.

4. Health, Pregnancy & Medical Precautions

Your well-being is our highest priority. Please inform our reception and therapist prior to treatment if any of the following apply:

• Pregnancy: Treatments are contraindicated during the first trimester (under 12 weeks). From month 4 onwards, gentle relaxation massage (head, neck, shoulder, or gentle foot therapy) is available upon request.
• Medical Conditions: High blood pressure, heart conditions, recent surgery, or acute injuries must be disclosed prior to treatment.
• Allergies: Please notify us of any skin sensitivities or allergies to essential oils or organic herbs.
• Onsen & Steam: Guests with open wounds, fever, or infectious conditions are not permitted to use communal or private hydrotherapy facilities.

5. Payment & Currencies Accepted

We accept Cash (Thai Baht THB), major credit and debit cards (Visa, MasterCard, JCB), Thai PromptPay QR, and mobile wallets including WeChat Pay and Alipay. All published rates are transparent and inclusive of taxes.

6. Spa Atmosphere & Etiquette

To preserve the tranquil environment for all guests, we kindly request mobile devices be switched to silent mode and conversations kept quiet. Smoking and vaping are strictly prohibited throughout our premises.