Privacy Policy

1. Introduction & Our Commitment

Praan Wellness (operated within Divalux Resort and Spa, located at 88 Moo 3, Sisa Chorakhe Noi, Bang Sao Thong, Samut Prakan 10570, Thailand) places the highest priority on protecting the privacy rights of our guests, clients, and website visitors. This Privacy Policy outlines how we collect, use, process, and safeguard your personal information when you use our website, reserve spa treatments, enjoy our onsen hydrotherapy, or communicate with our concierge.

2. Personal Data We Collect

To deliver seamless luxury spa services and ensure your safety during treatments, we may collect the following categories of information:

• Identity Data: Full name, gender, nationality
• Contact Data: Telephone number, email address, LINE or messaging account
• Reservation Details: Preferred appointment date, time slot, chosen treatments, number of guests
• Health & Wellness Preferences (provided voluntarily for treatment safety): Pregnancy status, essential oil allergies, medical conditions, or focus areas
• Technical & Usage Data: IP address, browser type, interaction analytics, and cookie preferences

3. Purpose of Data Processing

We collect and process your personal data for clear, legitimate business purposes:

• To process and confirm your spa and onsen reservations, prepare private suites, and assign certified therapists
• To send booking confirmation emails, directions, and layover transit reminders
• To customize treatment pressure and techniques safely according to your physical well-being
• To improve our digital services, website accessibility, and spa hospitality standards
• To fulfill legal, accounting, and health administration obligations under Thai law

4. Cookie Policy & Consent

Our website uses essential cookies to remember your language preferences (th, en, cn, jp) and anonymous analytical cookies to measure site performance. In compliance with PDPA and GDPR, Google Consent Mode v2 is implemented to respect your cookie consent choices. You may accept, decline, or adjust cookie settings at any time via our Cookie Banner.

5. Your Data Protection Rights

Under Thailand’s Personal Data Protection Act (PDPA) and international standards, you have the right to request access to, rectification of, restriction of, or erasure of your personal data. You may also withdraw previously granted consent at any time.

6. Contact Our Data Protection Officer (DPO)

If you have any questions or wish to exercise your data privacy rights, please reach out to our concierge and data protection team:

• Praan Wellness at Divalux Resort and Spa
• Address: 88 Moo 3, Sisa Chorakhe Noi, Bang Sao Thong, Samut Prakan 10570, Thailand
• Telephone: +66 65 371 5244 or +66 2 172 8999
• Email: info@praanspa.com